Dealer/Merchant/Seller Participation Terms & Conditions
Aquarium & Reef Hobby consumers want selection & bargains.
Welcome to the ReefsOutlet.com website (the "Site") and our selling services (the "Services"). Reefs Outlet policies are to create a safe, fair, profitable and enjoyable experience for all its Dealer/Merchant/Seller Partners and a fun and value-added experience for its customers.
WHO ARE WE?
Reefs Outlet is an innovative and creative national and global marketplace destination connecting passionate aquarium, marine, reef enthusiast/hobbyist community under one platform with national and global aquarium stores, dealers, individual sellers, and, from partner manufacturers who partner with Reefs Outlet to help them grow, sell their overstock inventory, clearance, sales and discounted items offering the best prices possible.
ReefsOutlet.com is a springboard for your business whether you are a brick and mortar, private seller or online store. BY JOINING ReefsOutlet.com, you will be able to grow your business with the help and resources of Reef’s Outlet. We will be providing independent local aquarium stores, dealers and individual sellers with a digital platform and solution thereby supporting your local business and allowing you to compete on a global scale.
We are committed to building an authentic aquarium hobby & enthusiast community-oriented marketplace that supports local aquarium dealers, stores, manufacturers, our members, and the aquarium hobby communities by providing instant insider and special access to DISCOUNTED DEALS!
Reefs Outlet is not just an e-commerce marketplace; we are a company dedicated to building relationships with our merchants/dealers/sellers and our customers. As we expand and grow, our mission will strongly focus and be intertwined with responsible decisions for the long-term health of our reefs and ecosystem and continually bring on experts and educate the aquarium, marine and reef community on responsible husbandry.
WHY CHOOSE REEFSOUTLET.COM
- No cost to join the program
- Integration into the ReefsOutlet.com catalog and search
- 24x7 mobile access to your products by ReefsOutlet.com Customers
- ReefsOutlet.com marketing programs such as recommendations, best sellers, target marketing, social media marketing, new arrivals, etc.
- You fulfill and Dropship the orders to the customer directly from your location so you have full control of your products
- We provide customer service and returns
- Partnering with ReefsOutlet.com you will benefit from a Marketplace directly targeted to customers who are aquarium enthusiasts/hobbyists
- By joining ReefsOutlet.com, you can grow your business the way you want.
- It is a partnership you can feel good about, as together, you’ll play an important part in the hobby as we grow
Note: In case of a return, your product goes directly back to you!
Reefs Outlet LLC (“ReefsOutlet.com," "we," "us," and “our” “the Site") reserves the right to make changes to this Terms and Conditions Agreement at any time and to any of the terms and conditions contained in this Terms and Conditions Agreement or any policies or guidelines governing the Site or Services, at any time and in its sole discretion. Changes are effective when changes are posted to the Site. Continuing to post and sell items on the Site will constitute your agreement to the new changes to the Terms and Conditions Agreement. It is your responsibility to review the changes.
Without limitation, you may not list any item or link or post any related material that (a) infringes any third-party intellectual property rights (including copyright, trademark, patent, and trade secrets) or other proprietary rights (including rights of publicity or privacy); (b) constitutes libel or slander or is otherwise defamatory; or (c) is counterfeited, illegal, stolen, or fraudulent. It is up to the Seller to accurately describe the item for sale. As a Seller, you use the Site and the Services at your own risk.
You’ll Fit Right In - ReefsOutlet.com will become the online industry leader marketplace simply because we target market specifically to the aquarium, marine, reef community across all related categories.
HOW DOES IT WORK – THE BENEFITS
Limited Time New Account Promotional Offer: We are waiving set up fees for new accounts, for the uninterrupted life of the account that register as a Dealer/Merchant/Seller by August 1, 2016 and will only charge a fee if you have a successful sale of your listed item(s). This offer expires July 31, 2016.
The first time you register as a Dealer/Merchant/Seller and create an account, you will need to accept the Merchant/Dealer/Seller Participation Terms and Conditions. You also agree that by registering, creating an account and submitting a product in the ReefsOutlet.com Marketplace, you automatically agree to the Merchant/Dealer/Seller Participation Terms and Conditions.
Because we are an Outlet, we are designed to drive traffic toward end-of-life, close-out, sale, clearance, overstock, liquidations, and excess in-line products. We will be helping partners monetize slow-moving inventory.
As a ReefsOutlet.com Partner, we will help grow your business and assist with daily account details. As a ReefsOutlet.com partner, you’ll run your business on your own terms. Upload your products, SKUs, content, and images, assign the corresponding category, then set your own retail prices to have them onsite and reaching millions of customers.
By partnering with ReefsOutlet.com, you’re teaming up with a company that’s doing business differently because we care the community it serves and about doing the right thing for our partners and our customers.
Don’t see a category that fits your products? Contact us and we will add it provided it is a category that meets our policies and guidelines within the Aquarium, Marine & Reef Community.
YOUR NEW CUSTOMERS
These customers are repeat aquarium, marine and reef enthusiasts who are passionate about the hobby who purchase throughout the year and are constantly looking for the best deals in what is an expensive hobby. ReefsOutlet.com is more than a marketplace website; we are a company dedicated to building relationships with our customers, constantly innovating to better serve their needs, and offering brand name products at discounted prices to help them find exactly what they’re looking for.
Our customers are dedicated passionate aquarium, marine & reef hobby enthusiasts who love their aquariums, love their inhabitants as if they were part of their family. They go to great expense in time and money to re-create their aquarium, marine and/or reef environment for their inhabitants and will return over and over to discover what are the best new deals in what they are looking for next that is a “MUST HAVE”. They want quality and value.
As we deploy an aggressive strategic marketing campaign to target millions of customers, our customers are your future customers.
ACCOUNT SET-UP AND USE:
You must register and create a Dealer/Merchant/Seller profile account with a user name and password (the “Account”) in order to make full use of selling your items/products on the Site. You may NOT share your password with anyone. You must always provide accurate, current and complete information, and you must update such information in a timely manner to maintain its accuracy to avoid any delays in payments or resolutions to orders. Any use of the Site through your Account will be deemed as being used by you. Reefs Outlet is entitled to rely on the contact and other information that is supplied to us through your Account. Your Account is non-transferable and non-assignable.
WHAT CAN I SELL?
We will closely monitor all Seller accounts to ensure compliance with our policies and guidelines of selling only Aquarium, Marine & Reef related products on ReefsOutlet.com marketplace, including the following:PLUMBING:
Ball, Gate & Check Valves PVC Fittings
Bulkheads & Strainers Return Pipes & Parts
Flexible Tubings & Clamps RO Fittings & Valves
Flow Accelerators Teflon Tape & Lubricants
Coral Propagation Containers & Traps
Coral Glue & Epoxy GFCI Cords & Ground Probes
Frag Plugs, Discs & Racks Pond Supplies
Acclimation Tools Plants for Aquariums & Ponds
Books, DVD’s, Educational Materials Reef’s Outlet T-Shirts & Hats
HOW MUCH DOES IT COST?
For all items sold through ReefsOutlet.com, the Site charges a fee based on a percentage of the sale price, as set forth below. Sellers are responsible for paying this fee. All listing fees are in U.S. dollars unless stated otherwise and are incorporated herein by reference. This fee will automatically be deducted from the earnings you receive from each sale. Please review the fee structure herein. By listing and selling an item on the Site, you authorize Reefs Outlet to debit the fees due after successful completion and receipt of payment from Buyer. Any fees, subject to a subscription plan, monthly maintenance plan, or upgraded plans, are payable upon demand on a PayPal, Visa, MasterCard, American Express, Discover, JCB, Diners Club credit card, or automatic Bank ACH Debit Transaction.
The Fees if you manually enter your inventory, prices and assign categories on ReefsOutlet.com:15% Transaction fee + PayPal/Credit Card processing fee 2.0%
The Site's fee is for the Total Sale Price of an order, excluding shipping
You sell 5 different items valued at $99.00 to a customer in the USA and set your shipping at $1.00.
Your Total Sale Price is $100.00: ($99.00 Item Price + $1.00 Shipping Price - excluding sales tax where applicable).
Reef’s Outlet Transaction Fee = $15.00: (15% of $100.00)
PayPal / Credit Card Processing Fee = $1.98 (1.98%)
The PayPal / Credit Card processing fee of 1.98% is applied once per order and covers the amount Reefs Outlet pays to these companies to receive funds.
You are credited $83.02: ($100.00 Total Sale Price - $16.98 in fees)
*International Credit Card/PayPal Processing Fees are: 2.80%)
Reef’s Outlet processes all aspects of an order, this means you pay no additional fees such as processing fees to your own merchant accounts.
Reef’s Outlet has special shipping rates with FederalExpress, UPS and USPS. ReefsOutlet.com will collect the shipping fee from customer at check-out upon full payment of the Order. Either an automatic shipping label will be created and emailed to the Dealer/Merchant/Seller to Dropship the product to the customer from their location. In the event other shipping arrangements are made by and between Merchant/Dealer/Seller and ReefsOutlet to Dropship the product, wherein the Merchant/Dealer/Seller incurs the shipping fees, ReefsOutlet.com will collect the fee upon order checkout from the customer and will turn over (pay over) the collected shipping fee to the Dealer/Merchant/Seller.
What is a Featured Sale?
Each listing can be upgraded by the seller (for $10.00 per featured sale item) to a featured Sale on the home page. We allow up to a maximum of 40 featured Sales on the Home Page of ReefsOutlet.com. Featured sale items are highlighted in blue with a dark blue border and highly visible on the home page. Because we are a discount, sale and daily deal Site with inventory constantly selling out and changing, Featured Sale items on the home page stays featured for five (5) days or less if it sells out. We aim to be fair to all of our partners affording each an opportunity to feature their products on top of other listings to get noticed more and sold faster.
When you feature your sale:
- Featured Sales are highlighted in blue with a border to make it stand out and easier to see
- The listing is posted on Facebook, Instagram, Pinterest, Googe+ and tweeted to all the followers of ReefsOutlet.com daily.
- Featured Sales are an upgrade for $10.00 per Featured Sale item displayed on the home page for a duration of five (5) days. Should your item sell before the five (5) day expiration of your upgrade, you will be able to feature another item in that slot until the expiration of the five (5) days.
WHEN DO I GET PAID?
ReefsOutlet.com issues your payment within seven (7) days from the time we receive the funds and the customer has received the product/merchandise. All proceeds from the total amount earned by your sales less our fees, shipping (if applicable) and sales tax are credited to the Seller’s designated PayPal bank account via Direct Deposit on a rolling 7-day cycle (once per week during the business week Monday-Friday) and are credited once a week.
By using the Site and its services, you authorize Reef’s Outlet to act as your agent for purposes of processing payments, refunds and adjustments for Your Transactions. Remitting Sales Proceeds to your PayPal and bank account, charging your credit card, and paying amounts you owe in accordance with the Terms & Conditions herein
SALES PROCEEDS & FEES:Sales Proceeds means the gross proceeds from any of Your Sales Transactions, including all shipping and handling, but excluding any taxes separately stated and charged. Sales Transaction means any sale of your items through the Site.
ReefsOutlet.com directly processes all orders placed by Buyers (PayPal & Credit Card) through our shopping cart system. At this time, we are waiving set up and listing fees for new accounts, as a promotional offer for new accounts for the uninterrupted life of the account that sign up by August 1, 2016 and will only charge a fee if you have a successful sale of your listed item(s). All proceeds from the total amount earned by your sales less our fees and sales tax are credited to the Seller’s designated PayPal bank account via Direct Deposit on a rolling 7-day cycle (once per week during the business week Monday-Friday). Sales Proceeds can be credited only to PayPal bank accounts in the United States or any other country shown as supported by our standard functionality and enabled for your account. All balances for a given 7-day period will be reflected in the Payment Account summary.
Listing items for sale and use of the Site is limited to parties that can lawfully enter into a contract under applicable laws. Minors are not allowed to sell or use the services of the Site. To register, create a profile account, and list items for sale you must provide your real name, address, phone number, e-mail address, and valid bank account information for payments and agree to the Site’s Terms & Conditions. A Paypal account is required in order to sell on the ReefsOutlet.com Site. You represent and warrant that: (a) if you are a business, you are duly organized, validly existing and in good standing under the laws of the country in which your business is registered and that you are registering to list, sell and use the Services of the Site within such country; (b) you have all requisite right, power and authority to enter into this Terms and Conditions Agreement and perform your obligations hereunder; and (c) any information provided or made available by you or your affiliates to Reefs Outlet LLC or its affiliates is at all times accurate and complete.
We request PayPal and bank account information primarily for identity and security reasons and in order for Reefs Outlet to disburse payments of sale transactions. By providing a PayPal and bank account you are also authorizing us to charge it to settle any returns and/or disputes by a buyer.
Reef’s Outlet requires you to provide timely support to the customers of Reef’sOutlet.com, please make sure that all communications are kept within our online messaging center. All messages should ideally be replied to within 24 hrs. Please answer all customer questions related within 24 hours. You are also required to notify Reef’s Outlet when you change the status of an order. Changes in status could include but are not limited to: canceling of an order, refunding an order, out of stock, or alerting a customer about a missing item from their order. When you mark an item as shipped with tracking, an automatic email will be sent to the customers directly unless replying to a question alerting them of an order status update, or responding to a complaint or dispute.
For each item you list on the Site, you will provide to us the state or country from which the item ships. You will provide to us any requested information regarding shipment, tracking (to the extent available) and order status, and we may make any of this information publicly available. You will not send customers emails concerning shipping confirmation of products you sell (except that to the extent we have not yet enabled functionality for your account that allows payment to be processed on the basis of when shipment occurs, then you will send customers emails confirming shipment of products you sell in a format and manner reasonably acceptable to us). Promptly after shipment of a customer's order (or any portion of the customer's order), you will accurately inform us that the order has been shipped (and, in the case of a customer order that is shipped in more than one shipment, accurately inform us which portion of the order has been shipped), using our standard functionality for communicating such information when we make that functionality available to you ("Confirmation of Shipment"). If you fail to provide Confirmation of Shipment within the time frame specified by us we may in our sole discretion cancel (and/or direct you to stop and/or cancel) any such transaction, and you will stop and/or cancel any such transaction upon such request by us. You will comply with any instructions from the manufacturer, distributor and/or licensor of a product regarding Delivery, especially, as it relates to Livestock and frozen foods (including, but not limited to, date, if any, specified by the manufacturer, distributor and/or licensor of a product as the date before which such product should not be delivered or otherwise made available to customers).
Sellers will resolve any disputes directly with Buyers or with Reefs Outlet’s assistance and not thru the transaction processing service at an effort to minimize and avoid chargebacks which will impose penalties and fees.
All orders should be shipped to customers within 48hours. All orders must reach the buyer as soon as possible if by standard shipping and 1-3 days if by expedited shipping. All livestock and frozen food requires next day shipment and must be handled and packaged safely and accordingly based on weather conditions. Failure to provide shipment notification and tracking within 48hours may cause your transaction and any associated payment to be canceled at our discretion. It is your responsibility to deliver the items contained within the order to the Buyer. The Seller waives the ability to win any disputes if the customer says the package did no arrive for failure to provide shipment and tracking notification.
SELLER RESTRICTIONS:Sellers cannot list or sell items that infringe upon intellectual property rights or are illegal, stolen and/or prohibited by law. Items listed for sale must be listed on the correct category, subcategory, item page and an accurate description of the products description and photo/image must be given.
Sellers must sell the items at the price they listed on the Site to customers. You agree that you have the right to sell the item, the item is in your possession and that your description provided in your listing is complete and accurate. ReefsOutlet.com requires notification of all drop shipped items if there will be a delay in shipment if it is being delivered directly from a manufacturer.
Reef’s Outlet may collect and remit taxes depending on the functionality of your account. However, you agree that it is the Seller's responsibility to determine whether Seller Taxes apply to the transactions and to collect, report, and remit the correct Seller Taxes to the appropriate tax authority, and that Reef’s Outlet is not obligated to determine whether Seller Taxes apply and is not responsible to collect, report, or remit any sales, use, or similar taxes arising from any transaction. The Site may provide tools that will allow a Seller to charge sales tax on transactions, in such case, Reefs Outlet will not be held responsible for the collection or lack of collection and remittance of any taxes due to the use of these tools.
RESERVATION OF RIGHTS:Reef’s Outlet reserves and retains the right to determine the content, appearance, design, functionality and all other aspects of the Site and the Services (including the right to re-design, modify, remove and alter the content, appearance, design, functionality, and other aspects of the Site and the Service and any element, aspect, portion or feature thereof, from time to time). We may in our sole discretion withhold for investigation, refuse to process, restrict shipping destinations for, stop and/or cancel any of Your Transactions.
For all of your products you will accept and process returns, refunds and adjustments in accordance with this seller Terms and Conditions Agreement and the Reef’s Outlet Return Policy published on the Site at the time of the applicable order, and we may inform customers that these policies apply to your products. You will determine and calculate the amount of all refunds and adjustments (including any taxes, shipping and handling or other charges) or other amounts to be paid by you to buyers in connection with Reef Outlet purchases, using functionality we enable for your account, and will route all such payments through ReefsOutlet.com. We will provide any such payments to the buyers (which may be in the same payment form originally used to purchase your product), and you will reimburse us for all amounts so paid. We may offset such payments against any amounts to be remitted or paid by Reefs Outlet to seller under this Terms and Conditions Agreement or seek reimbursement from seller via any of the means authorized under this Terms and Conditions Agreement. You will promptly provide refunds and adjustments that you are obligated to provide under the applicable and as required by law, and in no case later than thirty (30) days after the obligation arises.
The seller can terminate participation in our Site at any time by written notice to Reefs Outlet LLC. Reefs Outlet reserves the right to terminate a seller’s participation in the Site at any time for any reason at its sole discretion, with notice to seller. Reefs Outlet reserves the right to monitor user accounts to determine if policies or laws are being broken. Reefs Outlet reserves the right to remove or edit any content supplied by users. Upon termination, seller must pay Reefs Outlet any fees that were incurred prior to the effective date of termination, and any pending transactions will be canceled.
Reefs Outlet reserves the right, upon termination, to offset against any payments to be made to seller, an amount determined by Reefs Outlet to be adequate to cover chargebacks, refunds, adjustments or other amounts paid to buyers in connection with purchases from seller's account following termination, Reefs Outlet will disburse to seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from seller via any of the means authorized in this Terms and Conditions Agreement for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.
INDEMNITY/LIMITATION OF LIABILITY:
You will defend, indemnify and hold harmless Reefs Outlet (and its respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity that arises out of or relates to: (i) any actual or alleged breach of your representations, warranties, or obligations set forth in this marketplace Terms and Conditions Agreement; or (ii) your own website or other sales channels, the products you sell, any content you provide, the advertisement, offer, sale or return of any products you sell, any actual or alleged infringement of any intellectual property or proprietary rights by any products you sell or content you provide, or the collection, payment or failure to collect or pay any taxes.
REEFS OUTLET WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THIS MARKETPLACE TERMS & CONDITIONS AGREEMENT, THE SITE, THE INABILITY TO USE THE SITE OR THE MARKETPLACE, OR THOSE RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO VIA THE SITE.
THE SITE AND THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS. REEFS OUTLET DOES NOT MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION:
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
THAT THE SITE OR THE SERVICES WILL MEET YOUR REQUIREMENTS, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, OR OPERATE WITHOUT ERROR;
THAT THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE WILL BE AS REPRESENTED BY SELLERS, AVAILABLE FOR SALE AT THE TIME OF FIXED PRICE SALE, LAWFUL TO SELL, OR THAT SELLERS OR BUYERS WILL PERFORM AS PROMISED;
ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE; AND
ANY OBLIGATION, LIABILITY, RIGHT, CLAIM, OR REMEDY IN TORT, WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF REEFS OUTLET.
DISPUTES:Because Reef’s Outlet is not directly involved with transactions between buyers and sellers, you agree to release Reefs Outlet from claims, demands, and damages related to transaction disputes. If a dispute arises, buyers and sellers are expected to deal with each other to come to a resolution.
This Terms and Conditions Agreement shall be governed by Wyoming Law, without regard to conflict of laws principles thereof. Any claim against Reefs Outlet in relation to its site and services shall be governed by the laws of the State of Wyoming.